Shipping Policy - mandalacalm

Last updated: 1 May 2025

At MandalaCalm, we strive to deliver your order as quickly and securely as possible. Please review our shipping policy for important information regarding shipping rates, delivery times, and procedures.

1. Shipping Locations

We offer shipping to a variety of countries, including:

United Kingdom (UK)
European Union (EU)
International Locations (outside the UK and EU)

If you are located outside of the countries listed, please contact us at [email protected] for more information on possible shipping arrangements.

2. Shipping Fees

Shipping fees are calculated based on the weight of your order and the delivery destination. These charges will be shown at checkout before you complete your purchase.

UK Orders: Shipping rates depend on the delivery address and selected shipping method.
EU Orders: We offer a variety of shipping options, and fees are calculated based on weight and destination country.
International Orders: Shipping fees for international orders will be calculated at checkout. Please note that international shipping may be subject to customs duties, taxes, and handling charges.

3. Processing Time

Orders are typically processed and dispatched within 1–3 business days of receiving your order. However, processing times may vary during peak seasons or if there are issues with payment verification or stock.

You will receive an email notification with tracking information once your order has shipped.

4. Delivery Times

All orders, whether domestic or international, are typically delivered within 7–14 business days. This applies to:

UK Orders
EU Orders
International Orders

Please note that delivery times may vary depending on the shipping method, destination, and external factors like customs clearance or postal delays.

5. Customs Duties and Taxes

For UK Orders: No additional customs duties are required within the UK as our prices are inclusive of VAT.
For EU Orders: You may be required to pay customs duties, taxes, or handling fees upon arrival in your country. These charges are the responsibility of the customer.
For International Orders: Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

Please check your local customs regulations before placing an order, as we are not responsible for any customs delays or additional fees.

6. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can track your package using the tracking number provided through the carrier’s website.

7. Lost or Damaged Items

If your item is lost or damaged during shipping, please contact us within 7 days of delivery. We will assist you in resolving the issue by either sending a replacement or issuing a refund (depending on the situation).

Please note that all claims for damaged or lost items must be made within the specified timeframe, and we may require photographic evidence of the damage or lost package.

8. Shipping Restrictions

Some products may have shipping restrictions based on their size, weight, or destination. If this is the case, we will notify you during checkout, and we may offer an alternative solution, such as adjusting the shipping method or offering a refund.

9. Address Accuracy

Please ensure that all shipping information, including your address, is correct before submitting your order. We are not responsible for delayed or lost packages due to incorrect or incomplete addresses. If you realize that you’ve provided incorrect details, please contact us immediately at [email protected] so we can make adjustments before the order is shipped.