SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Shipping fees are calculated based on the weight of your order and the delivery destination. These charges will be shown at checkout before you complete your purchase.

How long will delivery take?

All orders are typically delivered within 7–14 business days. Delivery times may vary depending on the shipping method, destination, and external factors such as customs clearance or postal delays.

What exactly happens after ordering?

Once you place your order, we begin processing it within 1–3 business days. You’ll receive an email confirmation, and once your order is shipped, you will receive tracking information.

Do I receive an invoice for my order?

Yes, an invoice will be included with your order shipment, or you can request one by contacting us at [email protected].

What should I do if I receive a damaged or wrong product?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item. We will assist you in resolving the issue by either sending a replacement or issuing a full refund.

PAYMENT INFORMATION

When is the order payment taken from my bank account?

Your payment will be taken immediately after you complete your order at checkout.

What is wishlist?

A wishlist allows you to save products you are interested in for future reference. You can create your wishlist by clicking on the heart icon next to the product.

What should I do if I want to change or cancel my order?

Once an order is placed, it is processed immediately. If you need to change or cancel your order, please contact us within 1–2 hours. After this time, we may not be able to modify or cancel the order.

What is “package tracking” in my orders?

Package tracking refers to the ability to monitor the status of your order’s delivery. Once your order is shipped, we will provide you with a tracking number to track your package on the courier’s website.

ACCOUNT MANAGEMENT

How do I create an account on MandalaCalm?

You can create an account by clicking on the "Sign Up" button at the top of our website. You'll be asked to provide an email address and create a password. Once registered, you’ll be able to track your orders and save your preferences.

How can I reset my password?

If you've forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we'll send you a link to reset your password.

Can I change my shipping address after placing an order?

Once an order is placed, the shipping address cannot be changed. Please contact us immediately at [email protected] if you realize there’s an error with your address.

PRODUCT INFORMATION

Are the products safe to use for all ages?

Our products are designed with safety in mind. However, we recommend that children under 12 use the kits with adult supervision, especially when handling small or intricate components.

Do you offer gift wrapping?

Currently, we do not offer gift wrapping. However, we will continue to assess the demand for this option in the future.

What materials are used in your kits?

We use high-quality, natural materials for our DIY kits, such as high-grade acrylic paints, natural fabrics, dried flowers, and other eco-friendly materials. All materials are safe to use and carefully selected to ensure the best crafting experience.

SHIPPING AND DELIVERY

Do you ship to P.O. boxes?

Currently, we do not ship to P.O. boxes. We recommend providing a valid residential or business address for shipping.

Can I change my shipping method after placing an order?

Once an order is placed, the shipping method cannot be changed. However, you can contact us at [email protected] to discuss any concerns or special requests.

RETURNS AND REFUNDS

How do I return an item?

To return an item, please contact us at [email protected] to request a return authorization. The product must be unused, unopened, and in its original packaging. You will be responsible for return shipping costs.

How long does it take to receive my refund?

Once we receive your return and it’s been inspected, we will process your refund. Refunds are typically issued within 5–10 business days, depending on your payment method and bank processing times.

CUSTOMER SUPPORT

How can I contact customer support?

You can reach our customer support team by email at [email protected]. We typically respond within 24 hours on business days.

Do you have a phone number I can call?

Currently, we operate through email support only. We find email allows us to track and resolve issues more efficiently. Please send us an email at [email protected], and we will respond as quickly as possible.

Do you offer live chat support?

Currently, we do not offer live chat support. However, we are available via email at [email protected] and aim to respond to all inquiries within 24 hours.

PROMOTIONS AND DISCOUNTS

Do you offer any discounts or promotions?

Occasionally, we offer promotions and discounts. To stay updated on our latest offers, we encourage you to sign up for our newsletter at the bottom of the website.

How can I use a discount code?

To use a discount code, enter it at checkout in the designated field. The discount will be applied before the final payment is processed.

MISCELLANEOUS

Do you offer wholesale pricing?

Yes, we do offer wholesale pricing for bulk orders. Please contact us at [email protected] with your business details and requirements, and we’ll get back to you with more information.

Do you offer workshops or online classes?

Currently, we do not offer workshops or classes, but we are exploring options for future creative learning experiences. Stay tuned by following us on social media for updates.

SUSTAINABILITY

Are your products eco-friendly?

Yes, we prioritize sustainability in our products. We use eco-friendly materials whenever possible, and we are committed to reducing our environmental impact.